• Human Resources Director

    Location US-WI-Milwaukee
    Job ID 2018-1072
  • Overview

    The Milwaukee County Transit System (MCTS) is seeking dynamic, results oriented candidates for the position of Director of Human Resources. The ideal candidate will be a strategic and process-minded leader with experience working collaboratively with an executive management team. We are seeking candidates who have consistently left areas of responsibility, whether departments or organizations, stronger than how he or she found them. MCTS offers an excellent benefits package which includes a Defined Benefit Retirement Plan, Defined Contribution Plan, Medical, Dental, and Life insurances. A complete position summary and candidate specification are provided below. 


    Position Summary:
    The Director of Human Resources is a senior level management position that is responsible for the overall leadership and strategic direction of the Human Resources (HR) Department in support of MCTS’s mission. This position provides leadership in developing and executing HR strategies and directly supervises the Human Resources staff. Specific areas of focus include but are not limited to; succession planning, talent management, change management, organizational and performance management, training and development, HR metrics and compensation. The HR Director provides strategic leadership by articulating HR needs to Executive Leaders. This position will establish and achieve measurable business objectives and oversee companywide HR policies and procedures necessary to support the delivery of high quality, cost-effective service.


    1. Establish and implement HR efforts that effectively support MCTS’s mission and strategic vision.
    2. Provide overall leadership and guidance to HR functions by overseeing talent acquisition, career development, succession planning, retention, training and leadership development, compensation and benefits.
    3. Ensure all human resources activity supports and is in alignment with organizational and department strategies and business plans.
    4. Function as a strategic business advisor to the executive/senior management of each business unit regarding key organizational and management issues.
    5. Work with MCTS’s executive management to establish a sound plan of management succession that corresponds to the strategy and objectives of MCTS.
    6. Assist EEO Officer with attainment of their responsibilities.
    7. Work collaboratively with staff at all levels of the organization.
    8. Provide oversight of all talent acquisition and develop comprehensive strategic plans and processes to meet the human capital needs including recruitment, hiring, retention, termination, and compensation.
    9. Develop implement and oversee comprehensive compensation and benefit plans that are competitive and cost effective for MCTS.
    10. Develop, implement and oversee comprehensive professional training, development, talent management and implementation of incentive-based frameworks designed to affect positive workforce change.
    11. Work collaboratively with union partners/representatives and management to resolve labor relation matters to ensure consistency in decision making and outcomes to reduce potential liability for the organization.
    12. Ensure regulatory oversight and legal compliance.
    13. Development and implementation of incentive-based frameworks designed to affect positive workforce change in line with principles of change management.
    14. Guide the development and/or refinement of companywide policies and procedures.
    15. Use performance measures and key statistics to encourage actions that produce good trends, while seeking ways to mitigate bad trends.
    16. Execute relevant portions of annual business plans and provide regular and timely reporting on plans, progress, issues and results.
    17. Provide expertise as it relates to best practices and industry trends in HR analytics.


    1. Seven (7) or more years within HR management roles with a demonstrated pattern of progressively assuming more responsibility including senior management.
    2. Bachelor’s degree in human resources, business, public administration, or a related discipline. Master’s degree in Human Resources or Business; or other advanced degree or certification with an emphasis in Human Resources is strongly preferred.
    3. Senior-level experience in directing diverse HR functions of a significantly sized organization.
    4. Experience as an HR Director for a medium to a large private, state or local government agency; or an HR leader within a transit agency is preferred.
    5. Experience, knowledge of applicant tracking software systems (ATS), human resources information systems (HRIS) and enterprise resource planning information systems (ERP).
    6. Thorough knowledge of the roles and responsibilities of HR functions and how those can interact most effectively with the program areas that provide direct service to our customers.
    7. Thorough knowledge of HR regulations, including extensive understanding of the applicable federal rules and regulations, e.g., Equal Employment Opportunity Commission (EEOC), Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), Federal Transit Administration (FTA), etc.
    8. Experience with labor contracts, grievance and arbitration processes preferred.
    9. Experience in business process re-engineering.
    10. Experience in performance management. Experience in the designing and implementation of a performance management framework specific to the HR functions of an organization strongly preferred.
    11. Experience in project management and enterprise level project management methodologies with a track record of on-budget, on-time, and within scope project delivery.
    12. Excellent communication and interpersonal skills, tact and diplomacy.


    Personal Attributes:

    1. Energetic, dynamic, and articulate.
    2. Strategic thinker who can also execute
    3. Demonstrated analytical and business acumen.
    4. Identifies and resolves problems in a timely manner.
    5. Accountable, results oriented and diligent.
    6. Continuously looks for ways to improve and promote quality. Raising the bar.
    7. A strong delegator who makes effective use of his or her team.
    8. A skilled writer and speaker who can concisely and effectively communicate in a logical and well thought out fashion.
    9. Adept negotiator who is able to attract opponents to his or her point of view based on data driven factual merit and persuasiveness of argument.
    10. Collaborative with good teamwork skills.
    11. Service oriented. Appreciates that transit is a service-oriented business to a variety of stakeholders. A strong believer in high levels of customer service, who enthusiastically injects this into the transit team at all levels.


    Mental/Physical Requirements:
    Must have the ability to effectively provide both oral and written communications requiring good verbal expression, satisfactory hearing and eyesight clarity sufficient to read.

    The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

    Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.


    MCTS Profile:

    In 1860 mass transit was launched in Milwaukee with a single track and a horse drawn streetcar. Over 150 years later Milwaukee County Transit System continues to provide the vital service of public transportation to the Milwaukee community. With a fleet of 400 diesel buses and a dedicated team of 1,100 operators, mechanics and administrative staff, MCTS meets the varied travel needs of Milwaukee County citizens by providing 120,000 rides each weekday to jobs, schools, medical appointments, recreation and beyond. By managing paratransit service in addition to fixed bus routes, MCTS also ensures that persons with disabilities in Milwaukee County have safe and viable mobility options.


    MCTS serves nearly 5,500 bus stops and operates over 50 routes, including Freeway Flyer service from 14 outlying park-ride lots, limited stop MetroEXpress service which travels through the heart of the city to major destinations and two routes under contract from the adjoining counties of Ozaukee and Waukesha. With programs such as U-PASS for college students and the Commuter Value Pass program for Milwaukee’s workforce, MCTS is an essential contributor to the education and economic environment of Milwaukee County. By providing service to Milwaukee Brewers home games and event service to Summerfest, Wisconsin State Fair and a variety of other lakefront festivals, MCTS is also an important piece of Milwaukee’s vibrant entertainment landscape.


    MCTS is proud to offer system features including clean diesel buses, a mobile APP with real-time bus information, travel planning and electronic ticketing, as well as a smart card-based fare collection system. MCTS is committed to a mission of providing reliable, convenient and safe public transportation services that efficiently and effectively meet the varied travel needs of the community. We seek candidates capable of helping us to achieve this mission every day. It’s an exciting time for transit in Milwaukee and we invite you to come aboard.



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